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How long will it
take to receive my order? |
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What are my shipping
options? |
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What can I use for
the book “Dedication”? |
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How often
will the “Nickname” be used in the story? |
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Why can't I use initials
for my child's nickname? |
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What
if I do not know all of the information you have asked for when
personalizing a book? |
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Can I
include more than 3 friends or visitors in my personalized story? |
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I noticed
that I have mis-spelled something in my order, How do I get
it fixed? |
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What is your Return
Policy? |
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Why
do you need my phone number and email address? |
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Do you
have fundraiser programs for schools, churches, sports teams,
etc.? |
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What
are my shipping options and how much does it cost? |
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Do you ship Internationally? |
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Do I
have to pay more than one shipping charge if I order more than
one book? |
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What is your Privacy
Policy? |
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Do I have to pay
sales tax? |
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Do you have
another question you do not see here?
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How long will it take to receive
my order? |
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We process your order within 2 –
3 Business Days, sometimes even sooner. |
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What are my shipping options? |
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Media Maill (5 – 15 Business Days)
Priority Mail (3 – 4 Business Days)
UPS 2 Day Air (2 Business Days)
UPS 2 Day Air A.M. (2 Business Days)
FedEx Standard Overnight (Next Business Afternoon)
FedEd Priority Overnight (Next Business Morning) |
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What can I use for the book
“Dedication”? |
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You can specify anything
you would like in the dedication. Some examples: With love,
Love, Sincerely, etc.
However, if you are giving the book for
a specific occasion, you can specify the occasion in the dedicationas
well, such as “Happy Birthday”, “Merry Christmas”.
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How often will the
“Nickname” be used in the story? |
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We suggest you add the Nickname in
the story only if it is a name the child or adult is commonly
known by.
If a Nickname is Entered, it will be used throughout the story instead of the First Name. |
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Why can't I use initials for
my child's nickname? |
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Due to the nature of the software
used to make each book, initials will impede the grammar syntax
of most titles. |
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What if I
do not know all of the information you have asked for when personalizing
a book? |
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When filling out the information
for the personalization, the required fields are in BOLD and
will be required. All other fields are optional. |
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Can I include more
than 3 friends or visitors in my personalized story? |
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Yes, you can include more than 3
friends or visitors. Please make sure you prioritize friends
and visitors so that we are able to fit the most important names
in the story. We will always include as many names as possible,
however sometimes names are limited due to character limitations
in our software. |
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I noticed that I
have mis-spelled something in my order, How do I get it fixed? |
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You can send an email to support@astoryallmyown.com
or call us at 720.851.5599, however, if the order has already
been processed we will not be able to correct it at our expense.
Please see our Return Policy section. |
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What is your Return Policy? |
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Please see our Return
Policy. |
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Why do you need
my phone number and email address? |
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We require this information so we
can contact you should we need clarification or additional information
to process your order. |
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Do
you have fundraiser programs for schools, churches, sports
teams, etc.? |
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Yes, please contact us at support@astoryallmyown.com
or call us at 720.851.5599. |
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What are my shipping
options and how much does it cost? |
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Media Maill (5 – 15 Business Days): $1.90 - $3.50
Priority Mail (3 – 4 Business Days): $4.85
UPS 2 Day Air (2 Business Days): $9.00 - $12.00
UPS 2 Day Air A.M. (2 Business Days): $21.00
FedEx Standard Overnight (Next Business Afternoon): $15.00 - $25.00
FedEd Priority Overnight (Next Business Morning): $15.00 - $25.00
These charges are estimates. The type of service you select, the weight of the package and the delivery location may change the price of shipping.
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Do you ship
Internationally? |
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Yes, please contact us for shipping
rates. support@astoryallmyown.com |
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Do
I have to pay more than one shipping charge if I order more
than one book? |
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Not if they are being shipped to
the same address. If the books are going to multiple addresses,
there is an additional charge for each address. Contact us if
you need ship to more than 2 addresses for rates. |
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What is
your Privacy Policy? |
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Please view our privacy
policy for a full disclosure on how we handle all information
obtained from our customers. |
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Do I have
to pay sales tax? |
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Orders shipped to an address within
Florida are subject to the appropriate Florida Sales Tax including
tax on the shipping/handling charges. All out of state shipments
are not subject to tax at this time. |
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Do
you have another question you do not see here? |
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Please fill out the form in on our
contact us section and we will respond
as quickly as possible. You can also send us an email at
support@astoryallmyown.com or call 720.851.5599. |
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